 Completed assigned online marketing and advertisement work in the achievement of all organisational objectives.  Managed data and Performed data quality checks for several Hotfrog websites (Italy, Germany, Austria, France, Poland, Singapore, Indonesia, South Africa).  Ensured website functionality and visibility on the Internet under all circumstances.  Provided excellent customer service and translations, maintaining a positive and professional attitude at all time.

 Responded to and followed up on customer inquiries by e-mail, telephone or chat in different languages (Italian, English and German), ensuring that all customer needs are met.  Verified the accurate recording of customer personal data and accounts in the successful completion of all requested duties.  Monitored carefully the status of online transactions and website performance.

 Aided in business development by expanding and managing business relations with customers across Europe (mainly from Finland, Germany and Italy).  Bought and sold services on the transportation market, to increase revenue.  Arranged and supervised the transportation of industrial goods and raw materials, from pick-up to delivery, from Finland to other European countries.  Controlled, scanned and filled in customer orders and transport invoices (CMRs, customs papers, etc.).  Developed a new and profitable business for the company, “Finland Import and Export,” which brings in a yearly net profit of about €130000 with only two employees.  Increased the company’s business volume and share of the Finland export transport market (from 0 to 20 truck loads weekly).  Established direct contacts with many Finnish industries and boosted business cooperation with other logistics companies, maintaining a positive and professional attitude at all times.

 Coordinated and collaborated with peers and superiors in the successful completion of all assigned duties in international trade.  Analysed complex data and compared statistics on Finland’s economic relations.  Updated reports and figures recharging trade exchanges between Italy and Finland.  Wrote marketing analyses on local product markets, such as olive oil and pasta.  Attended trade fairs and assisted Italian companies in promoting their products as well as finding buyers locally.

Center for International Security Studies, International Relations

Russian language school, Russian language

School of International Studies, International Relations

Faculty of Political and Social Sciences, Exchange student

Faculty of Political Sciences, International Relations

School of Social Sciences, Exchange student