Встреча гостей в аэропорту. Заселение в гостиницу. Экскурсии по городу и Прибайкалью. Предоставление любых возможных законных услуг для гостей нашей страны и города. Ежедневное сопровождение гостей, вплоть до регистрации на обратный рейс.

• Inspects all public areas and supervises the maintenance and cleanliness of same • Also watches for, and eliminates safety hazards • Observes and makes sure internal Ladies and Gentlemen are properly performing their duties • Makes written reports in Manager’s Log Book of every incident i.e., ‘opportunities’ losses, incidents medical calls, guest comments, etc. • Welcomes VIPs and escorts them to their rooms • Directs front office personnel • In case of an emergency, will follow procedures outlined in the safety and security manual and advises all parties in accordance with procedures • Authorizes the cashing of guests checks in the absence of credit personnel per hotel procedures • Make adjustments on guests disputed bills or items when indicated • Approve and/or disapprove prospective guests when a question of character • Assist in the rooming of guests during heavy arrivals and the checking out of guests during heavy checkouts • Supervise on duty security personnel and service department personnel • Make court appearances in accident cases against the hotel, when requested • Follow up on VIP reservations and pre-registers and maintain VIP correspondence in order • Be familiar with the operation and functions within all departments • Empowered to make decisions in the best interest of the hotel • To assist management in other matters and projects as requested • Perform all functions of front office agent, PBX operator, bellman and concierge when needed • Oversee the night audit process to ensure complete accuracy • Assist all guests with ‘opportunities’ and resolve in the best interest of the guest and hotel • Ensure all outlets are running in accordance to hotel standards.

• Inspects all public areas and supervises the maintenance and cleanliness of same • Also watches for, and eliminates safety hazards • Observes and makes sure internal Ladies and Gentlemen are properly performing their duties • Makes written reports in Manager’s Log Book of every incident i.e., ‘opportunities’ losses, incidents medical calls, guest comments, etc. • Welcomes VIPs and escorts them to their rooms • Directs front office personnel • In case of an emergency, will follow procedures outlined in the safety and security manual and advises all parties in accordance with procedures • Authorizes the cashing of guests checks in the absence of credit personnel per hotel procedures • Make adjustments on guests disputed bills or items when indicated • Approve and/or disapprove prospective guests when a question of character • Assist in the rooming of guests during heavy arrivals and the checking out of guests during heavy checkouts • Supervise on duty security personnel and service department personnel • Make court appearances in accident cases against the hotel, when requested • Follow up on VIP reservations and pre-registers and maintain VIP correspondence in order • Be familiar with the operation and functions within all departments • Empowered to make decisions in the best interest of the hotel • To assist management in other matters and projects as requested • Perform all functions of front office agent, PBX operator, bellman and concierge when needed • Oversee the night audit process to ensure complete accuracy • Assist all guests with ‘opportunities’ and resolve in the best interest of the guest and hotel • Ensure all outlets are running in accordance to hotel standards.

• Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of aggressive hospitality and adhering to guidelines and procedures • Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform with standard • Handle all duties according to hotel policies, procedures, internal rules and standards • Conform to cash handling procedures at all times • Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events • Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis • Have knowledge about room rates, packages, discounts and promotions and know how to handle each • Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel. • Follow all cash handling and banking procedures to check out all customers efficiently • Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing • Operate MARSHA and PMS, take same day reservations and know how to enter a reservation in MARSHA • Perform guest registration and room assignment and accommodate special requests of all customers • Be knowledgeable about Marriott Rewards program • Know how to follow all hospitality guidelines. • Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings).Know how to handle safe deposit boxes • Handle mail and messages properly and on a confidential basis • Know how to handle safe deposit boxes • Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times

филологии китайского языка и культуры китая, филолог

Факультет психологии, возрастная психология

ИГУ, Факультет Психологии, Психология

БГУЭП, Финансы

Shenyang Liaoning University, Chinese language