•Ensure that the Scrum team is empowered, yet has solid processes and excellent discipline by following Agile Management Framework (AMF). •Update agile tracking systems to provide transparency on Product & Sprint Backlogs. •Experience as a Scrum Master or Project Manager in an Agile environment. •Actively contribute to the company’s Agile and Lean. •Serve as Project Manager for software/ web development of new or enhanced products using agile methodology. •Collaborate with distributed teams of product managers, developers, and QA testers to resource, define, and schedule activities required to develop and launch new software. Team members are onshore and offshore. •Define and enforce best practices. •Discussing potential projects and their parameters with clients, executives, and software developers. •Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance. •Assembling and leading the project team. •Participating in and supervising each stage of the project. •Ensuring each project stays on schedule and adheres to the deadlines. •Creating a project budget and ensuring the project adheres to the budget as closely as possible. •Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion. •Tracking milestones, deliverables, and change requests. •Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information. •Delivering completed software products to clients and performing regular checks on the products' performance. •Responsible for the delivery & management of Oracle products implementations to government sectors. •Responsibilities include managing mid-sized and large-sized projects implementing (Web Center Content, Cloud Financials, Cloud Human Capital Management and Payroll). •This includes new solutions and solution updates impacting various security aspects (identity management, user authorization, system Single Sign On) and system monitoring. •Also responsible for executing project strategy to meet business requirement, managing scope, budget and schedules, communicating project status, assessing risks and escalating appropriately to mitigate or reduce the risks. •As well, provide leadership and direction within the team and with client team, provide recommendations and implement changes and improvements. •Finalizing Technical Proposal and demonstration for MOI Tender to provide the required Law Enforcement “In Car Video Management System Along with GPS & GSM capabilities”. •Prepare and deliver effective presentations to customers to highlight solution detail and business benefit and help win/close deals. •Wireless CCTV projects (4G & WIFI) implementation and delivery Onsight / Offshore management. •Assisting the sales organization with technical presales activities including the bidding management process such as RFQs and RFPs, as well as technical proposal, workshops, product presentations, demonstrations and on client site pilots. •Providing in depth technical understanding of sophisticated solutions such as Drones Detection & Counter Measures for MOD & MOI, based on the provided technologies from Zala Aero, Drone Shield & Dedrone.

•Work with Development, Operations, and Project Management to ensure development and delivery of products on time and manage expectations •Assist New Product Development Leader in analyzing the business processes for inefficiencies and make recommendations for solutions or improvements •Negotiating with Development Manager, Project Manager and Product Manager on features and functionalities to be included in each release •Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work •Manage the product backlog, create an effective vision and provide timely stakeholder feedback on development iterations •Perform analyses to aide in decision making regarding feature improvements and new feature developments •Achieved sales goals of $ 5,610,000 and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships, within Cloud Computing, Security Systems and Microwave Networking Solutions. •Wining & Contracting Kuwait Pipes Industries Oracle Cloud (Financials, HCM & Payroll – SAAS & PAAS). •Wining Ministry of Information Oracle Cloud (Financials, HCM & Payroll – SAAS & PAAS). •Short Listed First- PIFSS Oracle Licenses & Implementation of Oracle Enterprise Single Sign On. •Wining & Contracting MOD Oracle Licenses (Database, Real Application Cluster and licenses support renewal). •Wining & Contracting Ministry of Interior Security System, in terms of CCTV and Access Control. •Wining & Contracting Boubyan Bank project to provide wireless network infrastructure (microwave linking between 3 existing & 30 new Branches). •Manage cross-functional projects by providing project leadership and daily management throughout the project from inception to delivery •Coordinate and manage existing and prospected client meetings in terms of IT Solutions (ECM, WCM, ERP and Business Intelligence Systems). •Handling Functional Requirements and User Acceptance Specifications. •Products presentations/demonstration & support regarding technical qualification. •Provide answers to (technical) questions in a Request for Information or a Request for Proposal. •Provide the required technical support for software evaluations and/or pilot projects. •Coordinate and manage vendor’s meetings and scheduling contacts for obtaining optimum timing for projects implementations and delivery. •Presenting “SQL Server Business Intelligence” for MOD, MOI and FSDK. •Presenting “Contracting and Tendering Management System” (Based on MS SharePoint) to FSDK. •Short Listed second for CSC Tender to provide Network Expansion, CCTV and civil work. •Preparing Technical Proposal for KPTC in terms of providing Fuel Management System based on Microsoft Platform. •Finalizing Technical Proposal and demonstration for MOI Tender to provide the required Law Enforcement “In Car Video Management System Along with GPS & GSM capabilities”. •Finalizing Technical Proposal for MOI to provide Smart Patrol Cars System including the required Radar Gun along with the communication server and Integration with IBM Main Frame.

•Support sales activities - Assist with the product and technical aspects as required to sell and support our products and services from a technical prospective. •Respond to technical components of Request for Proposals (RFP) and Request for Information (RFI). •Respond to technical questions from technical prospects regarding the product suite, individual product and supporting technologies and applications. •Assist newer sales associates in performing Interest Development (early communications) discussions with prospected customers. •Assist Sales Reps and Sales Management to determine if an account is qualified for future sales activity. •Perform Wide Interest Development (WID) / Deep Dive presentations to prospective customers explaining the methodology and architecture of the required product. •Develop and perform canned and custom product demonstrations for prospected customers, partners along with all required trainings. •Short Listed (2rd) of MOHE-Kuwait Official Tender to provide full ECM Solution (Eversuite). •Handling and providing all required Technical presentations and Proof of concept activities for Al Inmaa Real Estate Company within a mega project of providing HR, Financial and Real Estate Management Systems (Oracle E-Business Suite). •Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm. •Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support. •Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements. •Secure the customer technical staff’s commitments needed to ensure a deal’s “technical close.” •Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported. •Provides coaching and professional development to team-member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills. •Demonstrate and articulate the superior functionality and features. •Assisting with project documentation including internal and external deliverables (work plans, design documents, solution documentations). •Application configuration and installation. •Troubleshooting and application support. •Application testing and QA of new and current products. •Training (in-person and via web meetings). •Combine the knowledge base from sales, consulting, product development and product strategy into one succinct sales message.

•Coordinate and manage internal and external client meetings in terms of IT Solutions (ECM, WCM, CRM Solutions, ERP Systems). •Handling Functional Requirements and User Acceptance Specification. •Short Listed (3rd) of CAIT Official E-Portal (Phase2)-Tender. •Winning & Contracting MOD archiving tender. •Winning & Contracting MOD Hardware delivery and installation of MOD tender (Servers, Data Center and Storage Systems). •Winning First Place PAI Maintenance and development of Automated Library System and Archiving Journals– Tender. •Winning First Place Kuwait Municipality full archiving solution – Tender, based on a well-known technology vendors of backbone products & applications. •Short Listed (3rd) of Ministry of Health “Blood Bank Management System” – Tender, based on Mak-System e-progessa. •Leading the technical team for preparing full technical understanding of Portal of State of Kuwait – Phase 2 Project. •Handling all issues related to Kuwait University Smart Cards Project – Phase2 for the required goals achievements. •Tenders Management of the following Authorities: Ministry of Interior – Ministry of Defense – Ministry of Information - Public Authority for Applied Education – Kuwait Oil Company – Kuwait Ports Authority & the private section. •“Microsoft SharePoint, Oracle ECM & EMC2 Documentum” Archiving Solutions projects management for (MOI-MOC&I-KPC-Civil Defense General Department). •Successful submission and installation of technical and business-related details for a full Hotel Management System including all payments integrations issues as POS payment gateway, online payment gateway, for a well-known hotel in State of Kuwait. •Coordinate and manage vendor’s meetings and scheduling contacts for obtaining optimum timing for projects implementations and delivery. •Successful process and procedures of having a Golden Partnership and Authorized Reseller Agreements with Oracle. •Develop technical depth by ensuring product improvement with the company or operational support with the customer’s IT environment or base. •Accountable for setting internal communication plans / methodologies. •Participation in prospect SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis, subsequently briefs Tender team members on same. •Demonstrations of initiatives by anticipating potential issues and problems that may arise during tender process, developing a plan to resolve such issues, and keep tender sales team informed about issue mitigation and resolution. •Manages contractual agreements, Monthly billing and quarterly audits & reviews. •New Client set up and all corresponding client paperwork. •Client Satisfaction - Reference-ability reporting and QBR management. •Weekly case reports forecasting and updates for account reviews. •Single point of contact for projects error resolution. •Searching in depth for new opportunities within existing accounts for Sales Leads. •Originates actions to improve existing conditions, processes and communications regarding any obstacles of the assigned projects. •Business Intelligence utilization in terms of providing input to Product Development on the creation of “dashboard” and “scorecard” products. •Deliver customer presentations and demonstrations of the applications.

•Helping sales executives by making technical presentations, answering technical questions and managing customer trials through e-mails, phone and on-site visits for all the queries regarding our services in terms of issuing branded Credit / Debit cards, ATM/ POS switching Driving & monitoring, Mobile Banking & E-banking. •Providing Technical solutions for the E-Channels/ E-Banking Department in terms Web Developing and Administration supported by flash, web Content Management System, PHP & MYSQL Database. •Preparing the documents of MasterCard International / Visa membership applications on behalf of the banks for Issuing & Acquiring certificates. •Developing Strong Business Relations with the market leaders in ATM & POS services providers as NCR & Diebold. •Offered post and pre sales technical support for current and upcoming clients. •Creating & taking the lead for performing customer product demonstrations and supporting targeted sales opportunities. •Preparing & developing RFI, RFP, RFQ and full proposals. •Preparing report of product issues and deficiencies. •Creating proof of concept and prototyping solutions using the firm's software platform. •Providing tradeshow support. •Developing & administering new smart card products such as Islamic MasterCard Credit cards, Branded Discount Cards (associated with loyalty programs), Haj & Omra private labeled cards which are compliant to the policies and regulations of central banks of Kuwait & Saudi Arabia. •Traveling abroad on business trips for business, technical and operational meetings, presentations, with the leading financial institutions and Banks in many countries such as (Egypt-Jordan-Syria-UAE-Bahrain-Zambia-Tanzania-Zimbabwe-……)

•Performing all the presales engineering activities in terms of supporting the sales team with the answers for technical queries through all communication channels. •Providing the pre and post sales technical support for all customer enquiries regarding QuickBooks accounting software, online payment gateway, e-commerce techniques, and Point of Sale hardware. •Performing all the technical presentations with limited supervision of the Presales Manager. •Presenting the new updates of the dedicated products in front of the client and the prospected clients. •Addressing the technical beneficiary of having the online payment processor through QuickBooks products, as online payment gateway, payment Processor, (MasterCard-Visa-Amex-JCB-Dinners Club) online acquirer.

•Establishing and developing full IT projects, networks and infrastructures from initial conception to completion. •Experience covers customer liaison, design, testing to successful implementation within budget, scope, timescales and process limitations. •Extensive LAN, WAN, Hardware, Software experience, In terms of implementation and delivery. •Working cross-functionally within a customer focused, multi-site environment, maintaining the delivery of IT services and technology projects. •Trouble shooting, administration and support of Windows 2003 Server on Dell & HP hardware at all levels. •Managing Microsoft Exchange and ensuring the appropriate level of anti-virus protection. •Optimum trouble shooting and problem-solving abilities developed.

Engineering, Electronics and Computer Engineering

Self Paced, MySql Database

Scrum Organization, Professional Scrum Master

Scrum Organization, Professional Scrum Product Owner